Frequently Asked Questions
Everything you need to know about your Suunto Spark Open-ear experience.
What is open-ear technology and how does it benefit athletes?
Open-ear technology uses bone conduction or air conduction to deliver sound while leaving your ear canal unobstructed. This allows athletes to maintain full situational awareness of their surroundings, such as traffic or trail sounds, while enjoying high-quality audio.
Are the Suunto Spark earbuds waterproof for intense workouts?
Yes, the Suunto Spark earbuds feature an IP55 rating, making them resistant to sweat, rain, and dust. They are designed to withstand the most grueling training sessions in various weather conditions.
How long does the battery last on a single charge?
The Suunto Spark provides up to 10 hours of continuous playtime on a single charge. With the included portable charging case, you can extend your total listening time to 30 hours.
What is your shipping policy for international orders?
We offer free standard shipping on all orders over $100. International shipping typically takes 7-14 business days depending on the destination, and tracking information is provided via email once the order is dispatched.
What is the return policy if I am not satisfied with the fit?
We offer a 30-day risk-free trial. If the Suunto Spark does not meet your expectations for comfort or performance, you can return them within 30 days of purchase for a full refund, no questions asked.
Can I connect the earbuds to multiple devices simultaneously?
Yes, Suunto Spark supports dual-device connectivity via Bluetooth 5.3. This allows you to seamlessly switch between your smartwatch for music and your smartphone for incoming calls.